ࡱ> FJGa Zjbjb,, $*NNZ .......~ ~2p-//////, R :[.[..pR..-B$f....-..-& $-0,,,-.~~d$~~We are excited to announce completion of the first phase of the NWACC Coho Helpdesk software application project. This work was completed by a consortium of Information Services units at Oregon State University, including Technology Support Services, the Open Source Lab and Central Web Services. Earlier this year NWACC funded a grant for work on the Coho Help Desk package. The goal of this project was to facilitate the installation and use of the Coho I Help Desk package, developed at Oregon State University, at NWACC member institutions. The first phase of the project is complete, and focused on the development of installation scripts, documentation, and other aids for the use of the current release, Coho I. The new website (HYPERLINK "http://www.helpdeskproject.org/"www.helpdeskproject.org) is up and new installation packages for all 4 Coho modules (Call Tracking, Calendar, Knowledgebase, and Inventory) are now available. Well now start to shift our focus to Phase 2, the Community Source rewrite. Our team spent the last several months working to improve the installation packages and document the installation process. In addition to updating the Call Tracking, Calendar and Knowledgebase, were releasing the just-completed Inventory/Contract module. The installation packages can be downloaded at HYPERLINK "http://www.helpdeskproject.org/coho1_downloads"http://www.helpdeskproject.org/coho1_downloads and the installation instructions are on the wiki at HYPERLINK "http://www.helpdeskproject.org/coho1_docs"http://www.helpdeskproject.org/coho1_docs. Weve included a brief feedback form on the download page. Wed appreciate it if you would take the time to fill out the information so we can track who is using the software. As with any Open Source project, well be depending on you, the user base, to help us identify and address any issues that crop up. In addition to the new documentation on the wiki weve established a new set of forums at HYPERLINK "http://www.helpdeskproject.org/forum"http://www.helpdeskproject.org/forum to help encourage discussion and user-to-user support. We wish to thank all who contributed their time and effort to the project. None of this would have been possible without NWACCs support; Oregon State Universitys Open Source Lab (HYPERLINK "http://osuosl.org/"http://osuosl.org/) which has provided development, packaging and web hosting; OSUs Central Web Services which provided programming services; and staff at Portland State University, University of Oregon, and George Fox University who tested the installation packages and provided valuable feedback. Wed like to especially acknowledge the work of Mike Morgan and Alex Buchanan, two Open Source Lab employees who provided the development of the new installation scripts and related support sites. As we transition into the second phase of the NWACC Coho Helpdesk Project, well be making some additional changes. The old listservs related to the OSU Helpdesk Project will be retired. If you were subscribed to the old lists, look for an invitation to subscribe to the new Coho Helpdesk Project list in the near future. If not, please visit HYPERLINK "http://www.helpdeskproject.org/coho1_maillists"http://www.helpdeskproject.org/coho1_maillists and sign up to receive project updates. Tammy Barr, Director Technology Support Services Oregon State University )*   * +  1 2 3 m n o 5 6 7 8  W袴m#jEhIhIOJQJU#jhIhIOJQJU!hIhIB*OJQJaJph$#jhIhIOJQJUjhIhIOJQJU'jhIhIOJQJUaJ!jhIhIOJQJUaJhIhIOJQJhIhIOJQJaJ** 8 X"&BZgdI 1$7$8$H$gdI ZWX-./AB!"{|}YZײ#jhIhIOJQJUjhIhIOJQJU!hIhIB*OJQJaJph$'jhIhIOJQJUaJ!jhIhIOJQJUaJhIhIOJQJaJhIhIOJQJ":pI/ =!"#$%DyK yK @http://www.helpdeskproject.org/DyK yK ^http://www.helpdeskproject.org/coho1_downloadsDyK yK Thttp://www.helpdeskproject.org/coho1_docsDyK yK Jhttp://www.helpdeskproject.org/forumDyK yK &http://osuosl.org/DyK yK ^http://www.helpdeskproject.org/coho1_maillists<@< NormalCJaJmH sH tH DA@D Default Paragraph FontRi@R  Table Normal4 l4a (k@(No ListZ *!z zB Z *8X"  & B \ 0p0p0p0p0p0p0p0p0pƀ0p0p*8X"  \ *I u8o*I u8o*I u8o*I u8o*I u8o*I u8o*I u8o*I u8o 0RVWZZZ*2n 5 . 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Courier New;Wingdings qh2f2f >4 &@fpWe are excited to announce completion of the first phase of the NWACC Coho Helpdesk software application project Molly Parker Molly Parker  Oh+'0$ 8DT lx   'tWe are excited to announce completion of the first phase of the NWACC Coho Helpdesk software application projectMolly ParkerNormalMolly Parker1Microsoft Word 11.2@G@@Dc G#PICT"b HHb bHHS0~bb          _o{wwwswswswwkZwwo{kZwo{wwwwCckZ^VkZ^^kZZRZg9ZVVF1^Vc^cZNskZZRg9RVZkZg9R^kZ^ZNsRVZJRkZJR^^VkZZ^ccZRZcRRZ^ZV?swkZwwwwwsws0ZRg9VRkZ^VZZkZZJRRVZRo{^cg9kZRRVwZNsVRZcZNsRkZ^RZRg9VcZVZ VNskZZkZkZVkZRNskZJRRVOkZo{kZwwww kZwwkZkZw2R^kZo{c^Z^VZZVR^^cZF1g9JR^co{V^^kZRg9wo{VcRZNsckZ^cRVZRcg9R^Z kZg9R^kZo{c^ZcR^;o{kZwwwo{wwo{wwkZQ!cR^VRZ^kZc^cVRVZc^VZVkZckZ^RR^kZo{c^Z   yo{ww wwo{wwo{kZwswwswwo{wwwwwo{wwkZwCVVkZo{Rg9RRg9^VRkZckZZ^ckZ^VZ^F1ckZVg9kZZkZVwRVF1JR^cZRZcRRcVZVZVcVVc^kZR^[wswswwwww swo{wwwwo{w?cZVkZZkZJRo{ZZRo{^cNsRZg9ZkZVZkZF1g9^g9R^NsZg9NskZJRRVVVZ^Z^ZkZg9R^cZRZkZcRRcVZVWwwwwo{kZwwwwo{wwo{kZwwkZwAZVcVVc^V^kZ^RZ^ZVg9c^^cZVRg9VRcNs^^kZZZg9wJR^kZckZZ^cNsRNskZR^kZNsZ^Rg9RVZkZR^Sswswwwswwwwsww?kZ^NsZRVZ^ZkZg9R^ZkZZVcg9RNsNskZZRg9ZVVZRc^Z^ZZVg9R^Z^kZ^RZNskZ^Vg9Ro{VZNskZNsg9RVKwwwwswswwg9wwws=Zc^NsZwZZcF1kZ^VNsg9RVwVVZZg9R^kZNsZZkZZkZJR^^Z^ZkZJR^cRkZJRg9kZ^RVZ^wZZRZkZs   XkZwwwwwwwwwwwwswCkZR^V^VwVZRZZ^kZVRRwR^kZZZ^ZVZRVcg9ZkZVR^ZVZV^VwNsZNskZNsg9RVZVcVVc^ZkZRNskZVco{wwwwwo{wkZ wo{wwwswwwwww cZRZNskZZZ^RZkZcVkZ,VcNsVc^VRVZVg9^RZVRZc^RVZ^RVZNskZ^Vg9Rg9kZVkZ^VZVwLwo{wwwwsso{wo{wo{wkZBVkZNsNsRkZ^ckZ^kZkZVZVwNsVZg9ZZRo{ZZ^kZkZZc^ZNscRVZ^g9cR^cZNsF1kZ^Nsg9g9RZ^kZNskZ^V^g9^  Go{wwwwwwwwwwBcVkZg9^BkZZZ^Vg9JR^NsZNs^kZ^kZVkZNsRVg9RZVVkZVNscg9Zo{NsRRkZ^g9R^o{VNsVkZNs^ZVZVcVVc^F1VZWwwwwwwwwwo{wkZwo{www0ZZcF1kZ^Vg9JR^NsZNskZNsg9RVZRc^ZZkZVVZZo{^ZVg9Z^ZZVg9Nscg9R^cVkZ VcNsVc^VRVZVkZ Ywswwwwwwwwwo{wwwkZwCVVZ^RZVwRZc^RVZ^RZkZ^kZR^VRVcg9R^o{^NsZZNskZZRg9^ZNskZ^Vg9ZZkZcZVZVcg9NsRZ^kZ^kZR^1wwwwwwwwO NsZg9NsNsg9RVZVcVVc^NsVVR^ZVwVRVZ^ZVg9MwwwwwwwwwwwwwwCRg_NkkVRRN_R[_[V[Ro_R[kc?kNR[k[[VRk[V[FUVZg9R^NsZg9NskZJRRVNsZg9kZ^RRVZVkZ^ZV=wwwwwwwwwwa)JR^VkZNsVg9Rg_NkkVRRN_k[[_[V[RVc?g_[kc?kNR[k[N[  co{wwwwwwsswwwswwwwo{wwwsBckZ^kZ^o{VcRZ^ZVR^^kZR^ZRVcVkZZF1kZZVJR^ZZVRRVZZVc^ckZ^ZVZZkZ^ZVRo{g9o{kZg9Z^ GwwwwswwswwwsBVV^kZZg9VV^JR^g9o{NsRg9ZkZo{kZZ^g9JR^NskZZF1kZV^ZVZZVw^cVVg9kZVcVwRZo{Z^ZNscg9R^ZZkZNsRkZ^  Jwwo{kZwwwwwwwAZVVwZRVVg9cR^VRZ^kZc^ZRo{^cg9RZkZR^Z^ZJRZo{VcZVg9Z^wg9R^^Z^kZRVZ^cZR^R^ZGwswwwwwwwwwwCR^Vg9o{kZNsVZVZZkZ^ZZVg9RZ^^ZJRVg9ckZZZ^ZkZVVZZo{^ZVg9Zg9R^V^VwZc^NskZ^JRV^ZVZVJR^FwwwwsswwwwwsAVkZVNsZR^NsVRkZR^ZVV^VwZRZkZkZZkZF1kZZVg9Rg_NkkVRRN_R[_[V[kR_c?g_[kc?Rk_NkNswwwwTR^RJRcZ^kZVc^ZRc^ZRZV Z^Z^kZ^ZVZ^kZZ^Z  ]o{w wwwwwwwwwsswwwsw ckZ^VkZZRg9ZJRV4VkZVNsZcZVg9F1^g9^ZJR^o{kZ^NsRVVZ^kZRkZg9NsJR^ZkZZo{^R^RV^ZkZJRo{Z Uwwwwwwwo{wwo{kZwo{kZwwwo{ VV^kZZRVkZ^R^^VZNskZ^VkZJRZ^g9^kZckZZ^cZZ^Zc^^cZVRg9JR^co{V^^kZRg9ZcR^V[kZwwwwwwwwwwwwwwww@RZ^kZcNsVRkZRg_NRR_[RRc?kkZVNso{cRRVZZRkZo{Z^ZZ^kZ^RZNskZJRg9wZVcVVZVcVVZVZRUwo{kZwo{wwo{wwkZwwwwwssCRZNsNsccNsco{Zc^Vg9kZNsckZ^RR^kZkZZ^ZVNso{cRZkZZkZR^ZZkZZckZBF1^VcZ^kZ^c^ZVVZNsVkZNsg9[o{wwkZwwwwso{wo{wo{wwwwBcZZkZVZRNsg9^cNso{kZ^kZRg9wcNso{kZ^kZRg9Rc^^NsVRVZcVZkZcRZkZcNso{kZ^kZJRg9VwRZg9^Ns^Z Zwwwwwwwwwwswwwo{www>JR^NsZNskZNsg9RVZVcVVc^F1VZZkZZkZR^ZkZVkZ^VRRkZ^^ZRVcVcRZkZNs^Ns^ZZ^F1kZkZg9awwwwwswww wwwo{wo{kZwwVcVZVwRZc^g9R^VVkZVRV^V^Vg9ZkZcV ZZg9^kZVZcRVRg9VVcR^VRZ^kZc^cVRQwwwwwwwswwwwww?^NsRkZZR^ZVwRZZkZZkZR^Zg9R^Z^kZ^RZNskZ^VNskZJR^V^Vwo{F1g9VkZF1o{F1Zc^ZNsVVZkZRJR^Z ! 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A | Z XXXXXX \ s(\ :uLQ(dT^`OJPJQJRJo(-^`OJQJo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJo(hHoPP^P`OJQJo(hHuLQ        @ ?  i hICJY Z ` @`&@UnknownGTimes New Roman5Symbol3 ArialC MArialMTArial;Helvetica7Courier? Courier New;Wingdings qh2f2f >4 &@fpWe are excited to announce completion of the first phase of the NWACC Coho Helpdesk software application project Molly Parker Molly Parker a Zjbjb,,$*NNZ ......d W p<<<<<<<,A R :..<<<<<..<< <F.<.<BV....<i.. R$' 0W ,.d|$|We are excited to announce completion of the first phase of the NWACC Coho Helpdesk software application project. This work was completed by a consortium of Information Services units at Oregon State University, including Technology Support Services, the Open Source Lab and Central Web Services. Earlier this year NWACC funded a grant for work on the Coho Help Desk package. The goal of this project was to facilitate the installation and use of the Coho I Help Desk package, developed at Oregon State University, at NWACC member institutions. The first phase of the project is complete, and focused on the development of installation scripts, documentation, and other aids for the use of the current release, Coho I. The new website (HYPERLINK "http://www.helpdeskproject.org/"www.helpdeskproject.org) is up and new installation packages for all 4 Coho modules (Call Tracking, Calendar, Knowledgebase, and Inventory) are now available. Well now start to shift our focus to Phase 2, the Community Source rewrite. Our team spent the last several months working to improve the installation packages and document the installation process. In addition to updating the Call Tracking, Calendar and Knowledgebase, were releasing the just-completed Inventory/Contract module. The installation packages can be downloaded at HYPERLINK "http://www.helpdeskproject.org/coho1_downloads"http://www.helpdeskproject.org/coho1_downloads and the installation instructions are on the wiki at HYPERLINK "http://www.helpdeskproject.org/coho1_docs"http://www.helpdeskproject.org/coho1_docs. Weve included a brief feedback form on the download page. Wed appreciate it if you would take the time to fill out the information so we can track who is using the software. As with any Open Source project, well be depending on you, the user base, to help us identify and address any issues that crop up. In addition to the new documentation on the wiki weve established a new set of forums at HYPERLINK "http://www.helpdeskproject.org/forum"http://www.helpdeskproject.org/forum to help encourage discussion and user-to-user support. We wish to thank all who contributed their time and effort to the project. None of this would have been possible without NWACCs support; Oregon State Universitys Open Source Lab (HYPERLINK "http://osuosl.org/"http://osuosl.org/) which has provided development, packaging and web hosting; OSUs Central Web Services which provided programming services; and staff at Portland State University, University of Oregon, and